UK Service Terms and Conditions for Earlsfield Carpet Cleaners
These Terms and Conditions set out the basis on which Earlsfield Carpet Cleaners provides domestic and commercial carpet cleaning, upholstery cleaning, rug cleaning, stain treatment, odour treatment, and related fabric care services in the UK. By making a booking, confirming an appointment, or allowing our technicians to begin work, the customer agrees to be bound by these terms. These conditions are designed to create a clear understanding of the service process, payment obligations, cancellation rules, liability limits, waste handling responsibilities, and the legal framework that applies to all work carried out by our carpet cleaners.
In these Terms and Conditions, references to “we”, “us”, and “our” mean Earlsfield Carpet Cleaners. References to “you” and “your” mean the person, business, property owner, occupier, or authorised representative who requests or receives our carpet cleaning services. These terms apply to all bookings unless we agree otherwise in writing. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
These terms are intended to support a fair and professional service relationship. They do not affect your statutory rights as a consumer under UK law where those rights apply. Nothing in these Terms and Conditions excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
To arrange a cleaning appointment, you must provide accurate and complete information about the property, the items to be cleaned, access arrangements, parking restrictions if relevant, and any issues that may affect the work. This includes disclosing known stains, delicate fibres, prior treatments, water damage, pet odours, mould concerns, and any condition that may make the service more complex or increase the risk of damage. The more accurate your information, the better we can determine whether the requested carpet cleaning service is suitable and what equipment, detergents, or treatment methods may be needed.
A booking is not confirmed until we have acknowledged it and, where required, received any deposit or advance payment. We may accept bookings by telephone, email, online form, or other written method, but acceptance only becomes effective once we confirm the appointment. We reserve the right to decline or reschedule a job if the service requested is outside our scope, the information supplied is incomplete, or access to the property is not suitable. An estimated time of arrival may be provided, but it should be understood as approximate and not a guaranteed fixed minute-by-minute arrival time.
If you request an assessment before the cleaning date, any recommendation we provide is based on the information available at that time. A quotation is normally based on standard conditions and may change if, on arrival, we find circumstances that differ materially from the description supplied during booking. For example, unusual contamination, severe soiling, extensive furniture moving, hidden damage, or the need for specialist products may require an amended price. If this happens, we will explain the reasons before additional work proceeds whenever reasonably possible.
Our pricing may be quoted as a fixed amount, by room, by item, by area, by stain treatment, or by time spent. Any price shown before the service begins is an estimate unless we expressly state that it is fixed. The final amount payable will reflect the actual service delivered, any agreed extras, and any changes to the original booking that were requested by you or made necessary by the property conditions. All prices are stated in pounds sterling unless agreed otherwise.
Payment is due in full on completion of the service unless we have agreed a different arrangement in advance. We accept the payment methods notified at the time of booking or on the invoice. Where a deposit has been requested, the deposit may be non-refundable unless cancellation rights under law apply or we agree otherwise in writing. If payment is not made on time, we may charge reasonable debt recovery costs, statutory interest where permitted, or take other lawful steps to recover outstanding sums. Any discounts, promotional offers, or special rates are valid only for the period and conditions stated at the time they are offered.
Where a job is arranged for a business customer, invoice terms may be agreed separately. However, unless otherwise stated in writing, payment terms remain due on completion or within the stated invoice period. If payment is made by card, bank transfer, or other electronic method, you are responsible for ensuring that the transaction is authorised and completed successfully. We are not responsible for bank charges, currency conversion fees, or delays caused by third-party payment providers.
Cancellations should be made as soon as possible if you no longer require the appointment. If you cancel with reasonable notice, we will usually not apply a charge unless a deposit was taken or we have already incurred non-recoverable costs. If you cancel at short notice, fail to provide access, or are not present for a confirmed appointment, we may charge a cancellation fee to cover lost time, travel, scheduling disruption, and any staff allocation already committed to the job. The level of any fee will be reasonable and proportionate to the circumstances.
If we need to cancel or reschedule due to illness, equipment failure, safety concerns, adverse weather, traffic disruption, or other events beyond our control, we will aim to offer an alternative appointment. We are not liable for delays caused by events outside our reasonable control, including road closures, extreme weather, emergency call-outs, or interruptions affecting utilities at the property. In such situations, we will communicate changes as soon as reasonably practical and work with you to rearrange the visit.
You may have cancellation rights under consumer law in relation to distance or off-premises contracts, subject to the relevant legal exceptions. If you asked us to start the service during the cancellation period, you may be required to pay for the portion of the service already performed if you later decide to cancel. If the work has been completed at your request within the applicable legal period, you may lose the right to cancel once the service is fully performed, where the law allows this. These rights do not remove any additional rights you may have under your contract with us.
Our carpet cleaners will carry out services with reasonable care and skill, using methods that are suitable for the material and the condition of the item wherever possible. Nevertheless, cleaning results can vary depending on fabric type, age, wear, pre-existing marks, dye stability, previous treatments, and the history of the carpet or upholstery. We cannot guarantee complete removal of all stains, odours, or contamination, especially where the item has been damaged, treated incorrectly, or has permanent discolouration. Some stains may reappear after drying or may only become partially visible after the cleaning process.
It is your responsibility to tell us about fragile items, hidden hazards, loose fittings, unstable furniture, electrical issues, water-sensitive materials, or any condition that could affect safe performance of the service. We are entitled to refuse or stop work if, in our professional judgment, the site presents a safety risk, the item is unsuitable for the requested treatment, or the work may cause unreasonable damage. If we suspend work for safety reasons, you may still be charged for time already spent and for any preparatory work completed.
We will use reasonable efforts to protect surrounding areas, but you should remove small valuables, fragile ornaments, and personal items before the appointment. Where furniture moving is included, it will usually be limited to lighter moveable items and may exclude heavy, fixed, or hazardous objects. Unless expressly agreed, we do not disconnect electrical equipment, move pianos, dismantle furniture, or carry out repair work. Any pre-existing damage, weak seams, loose carpet edges, water marks, or fading may become more noticeable after cleaning, and this is not automatically evidence of faulty workmanship.
We maintain appropriate public liability and, where required, employer’s liability cover for the activities we carry out. However, our liability is limited to losses that are reasonably foreseeable and directly caused by our negligence or breach of contract. We are not liable for indirect losses such as loss of profit, loss of business opportunity, inconvenience, emotional distress, or consequential damage, except where such exclusion is not permitted by law. Nothing in these Terms and Conditions limits your rights in respect of services that are not delivered with reasonable care and skill.
If damage occurs and is reported promptly, we will investigate the issue and may inspect the affected item or area before any repair or replacement is arranged. You must allow us a reasonable opportunity to inspect the claim, and where appropriate, to return and attempt a remedy. We may, at our discretion, repair, clean again, pay the reasonable cost of repair, or offer another suitable solution. We are not responsible for damage caused by pre-existing defects, hidden weaknesses, unsuitable materials, incorrect information supplied by you, or items that should not reasonably have been cleaned using the requested method.
To the fullest extent permitted by law, our total liability for any claim arising from a particular service is limited to the amount paid for that service, unless a higher limit is required by law. This limit does not apply where liability cannot legally be restricted. If you believe an issue has arisen, you must notify us within a reasonable time and provide photographs, written details, and any other relevant evidence. Failure to report a problem promptly may reduce our ability to investigate the matter fairly and may affect any remedy that can be offered.
Waste arising from the cleaning process, including dirty water, used cloths, filters, and waste removed from carpets or upholstery, will be handled in accordance with applicable UK waste management requirements. We will dispose of waste responsibly and, where relevant, segregate materials for lawful disposal or recycling. You agree not to request disposal methods that would breach environmental, drainage, or local authority rules. We will not pour prohibited substances into drains, foul water systems, or outdoor areas where such action would be unlawful or unsafe.
You are responsible for disclosing any hazardous substances, contamination, bodily fluids, mould, pest residue, needles, sharps, or biohazard risks before the appointment. If such risks are identified on arrival and were not previously disclosed, we may refuse to proceed, alter the service, or charge an additional fee where specialist handling is needed. Any waste requiring special treatment may result in the job being paused until the necessary safeguards, permissions, or specialist arrangements are in place. If applicable, you may also be responsible for any added costs arising from lawful hazardous waste handling.
We will not accept responsibility for waste already present in the property unless it is generated directly by our work and handled by us. You remain responsible for maintaining a safe environment for our staff and for ensuring that the premises comply with health and safety expectations. If the site contains waste or contamination that makes the service unsuitable, we may terminate the appointment and charge for reasonable time incurred. Compliance with waste rules is an essential part of our professional service standards and helps protect both customers and technicians.
Each contract for carpet cleaning services is governed by the laws of England and Wales, unless another legal system applies by mandatory rule. Any dispute that cannot be resolved informally should first be raised in writing so that both sides have a chance to review the matter and attempt a fair resolution. If a dispute remains unresolved, the parties agree to the exclusive jurisdiction of the courts of England and Wales, except where consumer law grants you the right to bring proceedings elsewhere.
We may update these Terms and Conditions from time to time to reflect changes in law, operational practice, payment methods, or service structure. The version in force at the time of your booking will apply to that booking unless a later change is required by law or agreed in writing. If any change is made, it will not usually affect services already confirmed unless the change is necessary for legal compliance or to correct an error. Continued use of our carpet cleaning service after an update indicates acceptance of the revised terms for future bookings.
By confirming a booking with Earlsfield Carpet Cleaners, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. You also confirm that you have authority to arrange the service for the property or items concerned and that any information provided is accurate to the best of your knowledge. These terms are intended to create a transparent and professional service framework for customers using our UK carpet cleaning services, while preserving the rights and obligations that apply under law.
